Long-term care facilities in California build booths to reunite families during pandemic

California resident Heather Orr still clings to the memory of the last time she touched her 80-year-old grandma, Diane Waters, in early March. 

That month, the threat of COVID-19 abruptly halted her family’s weekly visits to Waters’ assisted living facility, Rockville Terrace Senior Living, in Northern California. 

Jason Reyes, who manages Rockville Terrace and six other long-term care facilities in California, said he was troubled by the emotional toll the situation was taking on residents and their families. So he went to work in his home garage and masterminded a solution that allowed Waters to once again sit face to face with Orr and the rest of her family.